Basic Philosophy

We will raise customer satisfaction and deliver new value for society through our products and highquality systems that best meet customer needs and by demonstrating the Sanki Engineering Group's technological capabilities and proposal skills. Additionally, to maintain and improve quality, we have established a quality management system (QMS).

Initiatives for Ensuring Quality

Management System

We have integrated and implemented a QMS and EMS at each division in the Facilities Construction Business, Machinery Systems Business, and Environmental Systems Business. As of fiscal 2024, quality management across all domestic Group companies has been standardized, and we are promoting unified quality control throughout the Group.
Risk management is conducted in advance of the actual work for construction and production to maintain and enhance quality. We also recognize that responding to problems and complaints promptly and appropriately is a fundamental aspect of quality management. In addition, taking into ac-count past instances of nonconformities in quality control, we are continuously working to raise the level of our management system.

Quality Management System

The Company has acquired ISO9001, the international standards of a quality management system, on a company-wide basis. The Company will provide facilities, products and services that can be used by customers without concerns about quality, using its highly reliable technology under its quality assurance system.

Note:

ABS QE INC.: an inspection and registration organization in the USA; ANAB: an accreditation board in the USA; RvA: an accreditation board in Holland; LRQA: an inspection and registration organization in the UK; JAB: an accreditation board in Japan

Quality and Environmental Management System

Sharing Information and Preventing the Occurrence of Problems and Complaints

We accumulate and share our quality-related experiences across the Company by means of technical documents in order to prevent the occurrence of problems and complaints or, in the event they do occur, to handle them quickly and effectively. In addition to efforts to share information, quality risk assessments are conducted by the Quality Risk Subcommittee set up under the Risk Management Committee. We also endeavor to prevent problems and complaints by identifying risks that may affect quality and quickly taking action.

Understanding Customer Satisfaction and Reflecting Feedback

In our work to improve construction quality, we conduct a customer satisfaction survey at the completion of construction work and reflect the feedback in our operations.

Initiatives for Ensuring Quality at Facilities Construction Sites

We are implementing a comprehensive approach that extends from design to construction to maintain and improve quality at construction sites. We are also seeking to reduce workload and rework, which often accumulates at construction sites, by providing operational support and promoting DX. This will boost productivity from both design and engineering perspectives.

Operational Support to Improve Productivity and Maintain High Quality

We believe it is important to reduce workloads that often accumulate at construction sites, create effective working environments, and improve conditions that encourage on-site staff to focus on their tasks while maintaining high quality. To achieve these goals, Sanki Engineering implements the Smile Site Plan, intended to create a rewarding workplace that satisfies both customers and the Company.
Under the Smile Site Plan, we are leveling operations by establishing and effectively implementing an operational support system for the processes of sales, design, procurement, construction management, and quality management to improve productivity while maintaining high quality. As a means for simultaneously improving productivity and maintaining high quality, we particularly emphasize design verification and pre-construction reviews before starting construction work, to raise productivity and avoid quality risks and to prevent rework, problems, and complaints. Going forward, we plan to standardize operations across all sites in accordance with the process map to further improve operational efficiency.

Initiatives for Improving Quality by Promoting DX

The BIM Promotion Center leads BIM efforts within the Company and subcontractors and in improving the usage rate of BIM-linked software as well as the participation rate in BIM education.
We are also developing technologies to realize DX in the construction industry, such as introducing robots to construction sites and utilizing digital tools.

Initiatives for Design and Technical Operations

We are working on improving quality throughout the construction process from planning and design to completion. In design, we identify and resolve issues at an early stage to ensure quality early by enhancing design reviews and improving the design accuracy to prevent and reduce design-related problems.
In regard to construction, we facilitate onsite operations after the start of construction work by holding commencement discussions to decide on construction methods, procedures, and policies that result in higher quality and productivity. Moreover, we avoid falsifications and deficiencies in quality across all processes by having line staff and the Quality Control Center conduct stringent checks and followups. To further improve quality and hand down technical expertise, highly skilled quality assurance administrators and technical experts conduct audits during and after construction and confirm quality and corrective measures while also mentoring junior employees.

Initiatives on Design and Technical Operations at Construction Sites

Enhancing Our Technologies

Technical Awards for Improving Construction Methods and Operational Processes

We have been presenting awards for excellent ideas that improve operational processes, such as raising efficiency, in addition to ideas that improve construction work.

Fostering Human Resources to Sustain Our Technological Competence

The Sanki Techno Center provides training to help employees acquire basic skills, brush up on their skills, and attain qualifications.
We also conduct training for construction managers every three years, with content corresponding to number of years of experience. We develop the skills of our engineers through hands-on practice and drills using actual machinery and facilities at the Sanki Techno Center.